This Privacy Policy explains how 55ace collects, uses, stores, and protects the personal information of its members. By using the 55ace Platform, you acknowledge and consent to the data practices described in this Policy.
55ace ("the Company," "we," "our," or "us") operates the online gaming platform accessible at https://55ace.bio and all associated mobile applications and digital services (the "55ace Platform"). As a data controller, 55ace is committed to protecting the privacy and personal information of all users ("Members") in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations as enforced by the National Privacy Commission ("NPC").
This Privacy Policy ("Policy") applies to all personal data collected through your use of the 55ace Platform, including data collected during registration, account verification, gameplay, payment transactions, customer support interactions, and marketing communications.
Data Controller: 55ace · Platform: https://55ace.bio · Contact: [email protected]
55ace collects the following categories of personal data from its Members:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID numbers (PhilSys, passport, driver's license, SSS, UMID, PRC) | Account registration, KYC verification, age confirmation |
| Contact Data | Philippine mobile number (Smart/Globe/DITO), email address, residential address (barangay, city, province) | Account communications, OTP delivery, withdrawal processing |
| Financial Data | GCash account details, Maya account details, bank account numbers (BPI, BDO, Metrobank), transaction history | Deposit/withdrawal processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session duration, login timestamps | Security, fraud detection, platform optimization |
| Usage Data | Game history, bet amounts, win/loss records, bonus usage, session length, pages visited | Responsible gaming monitoring, personalization, regulatory reporting |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with 55ace | Customer support, dispute resolution, quality assurance |
55ace collects personal data through the following means:
Under the Philippine Data Privacy Act, 55ace processes your personal data on the following legal bases:
55ace does not sell your personal data to third parties. We may share your personal data only in the following circumstances:
All third-party data processors are contractually bound to process your data only as instructed by 55ace and in accordance with the DPA.
55ace retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal retention requirements:
55ace implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
In the event of a personal data breach that poses a real risk to your rights, 55ace will notify affected Members and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required under the DPA.
The 55ace Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. The following cookie categories are used:
You may manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to use the 55ace Platform.
Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by 55ace:
Request a copy of all personal data 55ace holds about you, including a description of the purposes for which it is processed.
Request correction of any inaccurate or incomplete personal data in your 55ace account.
Request deletion of your personal data where retention is no longer necessary, subject to legal and regulatory retention obligations.
Object to the processing of your data for marketing purposes or where processing is based on legitimate interests.
Request a structured, machine-readable copy of your personal data for transfer to another service provider.
File a complaint with the National Privacy Commission (NPC) if you believe 55ace has not handled your data in accordance with the DPA.
To exercise any of the above rights, contact 55ace's Data Protection Officer at [email protected]. Requests will be processed within fifteen (15) calendar days of receipt.
The 55ace Platform is strictly restricted to individuals aged twenty-one (21) years and above, consistent with PAGCOR regulations on minimum gambling age in the Philippines. 55ace does not knowingly collect personal data from individuals below the age of 21.
If 55ace becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately closed, all data will be deleted within a reasonable timeframe, and any associated winnings will be forfeited. If you believe a minor has registered on the 55ace Platform, please contact our support team immediately.
55ace may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered Members via SMS or the mobile number on file, and the updated Policy will be published on this page with a revised effective date.
Your continued use of the 55ace Platform following notification of any change constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically.
For all privacy-related inquiries, data subject rights requests, or concerns regarding 55ace's data practices, please contact our Data Protection Officer:
Your data isn't just protected by policy — it's protected by real technical and organizational safeguards built into every part of the 55ace platform.
Every connection to 55ace is encrypted with 256-bit SSL — the same standard used by Philippine commercial banks and government e-services. Your login, deposits, and personal data travel in complete privacy.
55ace operates in full compliance with RA 10173, the Philippine Data Privacy Act of 2012. We have a registered Data Protection Officer and maintain all required documentation with the National Privacy Commission.
Access, correct, or delete your personal data at any time through your 55ace account settings or by contacting our DPO. We process all data subject rights requests within 15 calendar days — guaranteed.
55ace does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with licensed service providers who are contractually bound to protect it under DPA standards.
Your Philippine mobile number acts as a second authentication factor for every 55ace login from an unrecognized device — ensuring that even if your password is compromised, your account stays protected.
Promotional SMS and email communications from 55ace can be turned off at any time from your account settings — one toggle, immediate effect. You continue playing; we stop sending marketing messages.
Your privacy is protected. Your data is secure. Join 500,000+ Filipino players who trust 55ace for real-money gaming — GCash ready, PAGCOR compliant, 21+ only.
For players aged 21 and above only. Gamble responsibly.